After all, this isn't the first time that an "engineer" claimed that the files are stereo, and that turned out to be false. I decided to call back WB and ask them WHO at iTunes is the person they are supposedly sending the new files to, so that I can then ask iTunes customer service to go and talk to that person. What I suspect is happening is that, Apple being a big corporation, communication lines are getting muddied somewhere. WB has already admitted to me that they discovered the files they sent to iTunes are mono, so if iTunes never got any replacement files, why are the iTunes engineers saying they are stereo? And if I downloaded "The Return of the King" three times this year and they were all mono, and then the fourth time a few weeks ago it was stereo, how could no file have been replaced? Here is the latest - I got another response from iTunes, whose engineer says that not only do they not see a problem with the files, but they have not received any replacement files from Warner Bros. Hopefully next time someone brings a problem to their attention, that customer will be listened to, instead of being swatted away like an annoying fly. There are people out there who WILL be watching those digital files, and they deserve at least a stereo soundtrack. Their "Customer Service" was not serving the customer at all. And when I brought it to the attention of iTunes and Warner Bros, they just passed the buck back and forth and stopped communicating with me. They're supposed to provide consumers with a product of a certain quality, and they were not. Like you, I have the Blu-rays, so why would I settle for crappy digital files on a small screen? It might be handy to be able to refer to them on a portable device, but the thought of listening to them in glorious mono sound is abhorrent to me! You mean was it worth the seven months of effort? Well, as I said in my letter to Peter Jackson, I will probably never watch the digital movies anyway.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |